Cloud, Security & Operations
Cloud Infrastructure Management
Day-to-day administration of your cloud accounts and resources: patching, access, backups, change control, rightsizing and tagging, handled under agreed service levels by a named team.
Capability overview
What cloud infrastructure management involves
After migration, somebody has to keep the cloud estate healthy every day. Virtual machines need patches, new team members need access, certificates expire, backups must be checked, and unused resources quietly add to the bill. Cloud infrastructure management covers this ongoing administration.
Our team works inside your AWS, Azure or Google Cloud accounts using your ticketing process, with change control for anything that touches production. Operational tasks are automated where possible with tools such as AWS Systems Manager, Azure Update Manager and scheduled infrastructure as code runs.
What is included
What is managed
Patch and update management
Operating system and managed service updates scheduled in maintenance windows with pre-checks and post-patch validation.
Access administration
Role assignments for joiners and leavers, periodic access reviews and removal of unused keys and credentials.
Backup verification
Backup jobs monitored and test restores performed on a schedule, because an untested backup is only an assumption.
Hygiene and tagging
Untagged, idle and orphaned resources such as unattached disks and old snapshots found and cleaned up with owner approval.
How we work
How we deliver cloud infrastructure management
Onboarding
Accounts, resources, runbooks and contacts documented and access granted through your identity provider.
Baseline fixes
Urgent issues found during onboarding, such as missing backups or expired certificates, resolved first.
Service operation
Requests and incidents handled through your ticketing system within agreed response times.
Change control
Production changes raised, reviewed and scheduled, with rollback steps written before approval.
Monthly service report
Tickets, patch compliance, backup results, cost trends and recommended improvements reviewed with you in a short monthly call.
Related capabilities
Related capabilities in Cloud & DevOps
Cloud Monitoring
Observability for cloud applications and infrastructure: metrics, logs and traces collected with OpenTelemetry and native tools, dashboards that answer real questions and alerts that mean something.
Cloud Cost Optimization
Reducing cloud spend without reducing capability: rightsizing, commitment discounts, scheduling, storage tiering and FinOps practices that make teams accountable for what they run.
Backup & Disaster Recovery
Backup and recovery design for cloud workloads: immutable cross-region backups, recovery objectives per application, and failover strategies from simple restore to warm standby, tested on a schedule.
Cloud Strategy & Consulting
Advice on whether, what and how to move to the cloud: a workload-by-workload decision, a realistic business case and an operating model your team can run after the consultants leave.
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Questions & answers
Questions about Cloud Infrastructure Management
Cannot find what you need? Our team responds to technical and commercial questions within one business day.
Ask a questionCloud infrastructure management focuses on administering cloud resources you own and design. Our managed cloud services take broader responsibility, including architecture, monitoring and round-the-clock operation of the whole platform.
No. Access is granted through roles scoped to the tasks agreed, with elevated permissions requested just in time for approved changes and all actions logged to an audit trail you can review at any time.
Yes. The same processes and reporting apply to AWS, Azure and Google Cloud, with engineers experienced on each platform.
A fixed monthly fee based on the number of accounts and managed resources, the support hours required and the response times in the service agreement.
Next step
Discuss cloud infrastructure management with Acmez
Share what you need to change, build, integrate or support. We will map the practical next step.