Cloud, Security & Operations
IT Support & Maintenance
Complete, practical IT support for small and mid-sized organisations, covering users, devices, office networks, Microsoft 365 or Google Workspace, backups, security basics, vendors and scheduled on-site visits.
Capability overview
What it support & maintenance involves
Growing businesses often rely on one internal IT person, an occasional freelancer or an employee who is good with computers. That works until a server fails, email is compromised, a new office opens or the key person leaves. IT support and maintenance provides dependable, documented care for the whole IT environment.
The service combines remote help desk support, preventive maintenance, device lifecycle management, Microsoft 365 or Google Workspace administration, office network and Wi-Fi support, backup checks, basic security controls and vendor coordination. Scheduled on-site visits handle hardware, new joiners and office changes where remote work is not enough.
Everything is documented, including passwords in a secure vault, device inventories and supplier contacts, so the business is never dependent on one person's knowledge. A quarterly review helps plan purchases and security improvements ahead of time.

What is included
What is included
User and device support
Laptops, desktops, printers, phones and common software supported remotely and on site.
Productivity suite administration
Microsoft 365 or Google Workspace users, email security, shared mailboxes, licences and file sharing.
Office network care
Internet links, routers, switches, Wi-Fi and firewall maintenance for office locations.
Preventive maintenance
Updates, antivirus health, disk checks, backup verification and hardware condition reviews.
Vendor and asset management
Hardware warranties, software renewals, ISP contracts and IT asset records managed.
How we work
How we deliver it support & maintenance
IT health check
Devices, accounts, network, backups, security and documentation reviewed.
Stabilise and document
Urgent risks fixed and passwords, assets and configurations documented securely.
Regular support
User requests and incidents handled through agreed channels and response times.
Scheduled maintenance
Monthly checks and on-site visits carried out according to plan.
Quarterly IT review
Budget, device refresh, security improvements and upcoming business needs discussed.
Related capabilities
Related capabilities in IT Infrastructure & Managed Services
IT Infrastructure Consulting
Independent advice on servers, storage, networks, data centres, end-user computing and hosting choices, so infrastructure investment matches business needs, risk and budget over the next refresh cycle.
Infrastructure Management
Ongoing operation of your servers, storage, virtualisation, networks and data centre or colocation estate by a named team, covering monitoring, patching, capacity, changes, incidents and lifecycle management.
Server Management
Administration of Windows Server and Linux servers, physical or virtual, including hardening, patching, performance tuning, user and service management, certificate renewal and troubleshooting.
Network Management
Day-to-day management of LAN, WAN, SD-WAN, wireless, internet links and firewalls across offices, factories, branches and data centres, keeping connectivity fast, available and documented.
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Questions & answers
Questions about IT Support & Maintenance
Cannot find what you need? Our team responds to technical and commercial questions within one business day.
Ask a questionYes. The service is designed to act as the IT department for growing businesses, or to support a small internal IT team.
Yes, through scheduled visits and urgent visits where locations are serviceable. Remote support resolves most day-to-day issues faster.
Yes. We plan internet connectivity, network equipment, Wi-Fi coverage, printers, security and device setup for new locations.
A monthly fee per user or device, with included on-site visits and response times defined in the plan. Hardware and software purchases are separate.
Next step
Discuss it support & maintenance with Acmez
Share what you need to change, build, integrate or support. We will map the practical next step.