Engineering & Platforms
Business Process Management Solutions
Process automation on BPM engines such as Camunda, Flowable or Pega for complex, long-running, cross-department processes that need BPMN models, service orchestration, human tasks, service levels and full process visibility.
Capability overview
What business process management solutions involves
Some processes outgrow simple workflow tools: a loan origination that calls credit bureaus and scoring models, a claims process with investigations and appeals running for weeks, or a telecom order that orchestrates provisioning across several systems. These need a process engine that models every path, handles failures and shows exactly where each case stands.
BPM solutions use BPMN 2.0 models that business analysts and developers both understand, executed by engines such as Camunda, Flowable, Pega or IBM Business Automation Workflow. Decision rules can be separated into DMN tables so business teams change eligibility or routing rules without code releases, and process analytics show bottlenecks across thousands of cases.
What is included
BPM capabilities
Process modelling
BPMN models with exceptions, timers, escalations and compensation paths agreed with process owners.
Service orchestration
Automated calls to internal systems, external APIs and AI services, with retries and incident handling.
Human task management
Task lists, assignment rules, skills-based routing, service level timers and supervisor reassignment.
Decision management
DMN decision tables for rules such as eligibility, pricing tiers and routing, maintained by authorised business users.
Process intelligence
Dashboards for cycle times, bottlenecks, service level breaches and case volumes by path.
How we work
How we deliver business process management solutions
Process analysis
Current process, variants, systems and service levels documented with stakeholders.
Executable modelling
BPMN and DMN models designed to be both readable by business and executable by the engine.
Engine and integration build
Process engine deployed and connectors, task interfaces and error handling developed.
Scenario testing
Every path tested, including timeouts, rejections, appeals and system failures.
Rollout and monitoring
Process launched with monitoring, and in-flight cases migrated or completed on the old process.
Related capabilities
Related capabilities in Enterprise Platforms & Integration
API Integration
Connecting business applications and SaaS tools through their APIs, such as CRM to ERP, HR to payroll or e-commerce to accounting, with reliable sync, data mapping, error handling and monitoring.
Middleware Integration
Implementation, upgrade and migration of integration middleware, such as MuleSoft, Boomi, Azure Integration Services, WSO2, Apache Camel and IBM MQ, including moving interfaces off ageing platforms like BizTalk Server.
Third-Party System Integration
Integration with systems outside your organisation, such as banks, logistics partners, suppliers, distributors, insurers and government portals, using APIs, EDI, host-to-host file exchange and partner onboarding processes.
Legacy System Integration
Connecting legacy systems that lack modern APIs, such as old ERPs, mainframes, AS/400 applications and in-house databases, to newer applications using database access, change data capture, messaging, file exchange or automation.
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Questions & answers
Questions about Business Process Management Solutions
Cannot find what you need? Our team responds to technical and commercial questions within one business day.
Ask a questionWorkflow platforms suit simpler departmental approvals and forms. BPM engines handle complex orchestration across systems, long-running cases, detailed exception handling and high volumes with strong process visibility.
Camunda and Flowable suit organisations with developer teams who want an embeddable, standards-based engine. Pega suits enterprises wanting a comprehensive low-code case management suite with higher licence investment.
They can often change decision tables and some configuration directly. Structural changes to process models still go through testing and release, because they affect running cases.
Discovery and modelling are fixed price. Implementation is quoted per process based on complexity, integrations and human task interfaces, with engine licences separate where applicable.
Next step
Discuss business process management solutions with Acmez
Share what you need to change, build, integrate or support. We will map the practical next step.