Cloud, Security & Operations
Application Monitoring
Application performance monitoring that follows real user transactions through web front ends, APIs, services and databases, with synthetic checks and real user monitoring to catch slowdowns and errors early.
Capability overview
What application monitoring involves
Infrastructure can look healthy while customers still fail to check out, log in or submit forms. Application monitoring measures what matters to users: transaction response times, error rates, failed business steps and the specific service or query causing delay.
We implement application performance monitoring with tools such as Dynatrace, Datadog, New Relic, Elastic APM or open-source OpenTelemetry stacks, add synthetic tests that repeatedly perform critical journeys from multiple locations, and use real user monitoring to measure experience across devices and regions. Error tracking tools such as Sentry capture exceptions with context.
Business-level indicators, such as failed payments or orders per minute, are placed beside technical metrics so incidents are judged by customer impact. Dashboards are built with the engineers who respond to incidents.
What is included
Monitoring capabilities
Distributed tracing
Requests followed across services, queues and databases to locate slow or failing components.
Synthetic monitoring
Scripted checks for login, search, checkout, payment and API workflows running at regular intervals.
Real user monitoring
Page load, interaction delays, JavaScript errors and experience by browser, device and geography.
Error tracking
Application exceptions grouped, prioritised and linked to releases for faster debugging.
Business transaction dashboards
Technical telemetry combined with business events such as orders, payments and sign-ups.
How we work
How we deliver application monitoring
Critical journey mapping
User journeys and services with the highest business impact identified.
Instrumentation
Agents or OpenTelemetry libraries added to applications with privacy controls for user data.
Synthetic test creation
Critical workflows scripted and scheduled from relevant locations.
Alert design
Alerts tied to error rates, latency and failed transactions rather than raw resource use.
Release correlation
Deployments marked in monitoring so regressions can be linked to releases quickly.
Related capabilities
Related capabilities in IT Infrastructure & Managed Services
Backup Management
Operation of backup platforms for servers, databases, virtual machines, Microsoft 365 and SaaS data, with immutable copies, offsite retention, restore testing and reporting that proves data can be recovered.
Disaster Recovery
Disaster recovery and business continuity for on-premises, hybrid and hosted systems, including business impact analysis, DR site or DRaaS design, ransomware recovery planning and regular recovery drills.
IT Operations Management
The processes, tools and operating rhythm that run IT day to day: IT service management platforms, incident, change and problem management, configuration management databases, automation and operations centres.
Application Management Services
Ongoing management of a portfolio of business applications, including ERP, CRM, HR, custom and packaged systems, covering L2 and L3 support, user administration, batch operations, fixes, releases and service reporting.
Explore further
Explore connected pages
Related services
Related solutions
Cloud Transformation Solutions
Cloud, security, integration, modernization and platform engineering solutions. Acmez shapes…
Cybersecurity Solutions
Cloud, security, integration, modernization and platform engineering solutions. Acmez shapes…
Managed Technology Solutions
Quality, infrastructure, managed services and dedicated team solutions. Acmez shapes managed…
Where this applies
Healthcare & Life Sciences
Technology systems for regulated environments where privacy, auditability and continuity…
Manufacturing & Industrial
Connected operations, asset, field, supply chain and industrial platforms for complex operating…
Banking, Financial Services & Insurance
Technology systems for regulated environments where privacy, auditability and continuity…
E-Commerce
Digital platforms for customer experience, operations, commerce, content, marketing and service…
Questions & answers
Questions about Application Monitoring
Cannot find what you need? Our team responds to technical and commercial questions within one business day.
Ask a questionModern agents add small overhead when configured correctly. Sampling and selective instrumentation keep impact low for high-volume systems.
It can if misconfigured. We mask sensitive fields, limit captured request data and set retention periods aligned with privacy requirements.
Synthetic monitoring uses scripted tests to check availability continuously, even with no traffic. Real user monitoring measures what actual users experience across varied devices and networks.
Implementation is fixed price per application group. Monitoring tool licences are separate, and ongoing alert response can be added monthly.
Next step
Discuss application monitoring with Acmez
Share what you need to change, build, integrate or support. We will map the practical next step.