Digital Experience & Growth
Subscription Commerce
Recurring revenue models for products and services, such as replenishment boxes, memberships and software plans, with recurring payments through UPI AutoPay, card mandates and billing platforms.
Capability overview
What subscription commerce involves
Subscriptions turn one-off purchases into predictable revenue, whether for coffee, pet food, supplements, meal kits, software or premium memberships. They also add operational complexity: recurring payment mandates, skipped and paused deliveries, plan changes, failed renewals and customers who want to cancel easily.
In India, recurring payments follow the RBI e-mandate framework, with pre-debit notifications and additional authentication above set limits. We implement subscriptions using UPI AutoPay and card mandates through gateways, with billing platforms such as Chargebee or Shopify subscription apps like Recharge and Loop where they fit.
What is included
Subscription capabilities
Plan and offer design
Subscribe-and-save discounts, prepaid plans, memberships and trials structured with margin and churn in mind.
Recurring payment mandates
UPI AutoPay, card and net banking mandates set up with pre-debit notifications and mandate status tracking.
Customer self-service
Portals for skipping, pausing, swapping products, changing frequency and cancelling without calling support.
Dunning and recovery
Retry schedules, payment update reminders and grace periods to recover failed renewals.
Subscription analytics
Monthly recurring revenue, churn, retention cohorts and reasons for cancellation reported for decision-making.
How we work
How we deliver subscription commerce
Model design
Subscription products, pricing, delivery frequency, minimum commitment and cancellation policy agreed, with the operational impact on packing and dispatch planned.
Platform selection
Billing and subscription tools chosen based on store platform, payment methods and plan complexity.
Integration build
Mandates, order generation, fulfilment and notifications connected end to end.
Lifecycle testing
Sign-up, renewal, skip, failure, retry and cancellation cycles tested with accelerated schedules, including pre-debit notifications and mandate revocation from the customer's banking app.
Retention optimisation
Cancellation flows, offers and communications refined using churn data.
Related capabilities
Related capabilities in E-Commerce & Digital Commerce
Order Management Integration
Connecting orders from your website, marketplaces and stores to order management, warehouse, shipping and accounting systems, so every order is routed, fulfilled, tracked and invoiced without manual re-entry.
Inventory Integration
Synchronising stock levels across warehouses, stores, marketplaces and your website so customers see accurate availability, overselling stops and slow-moving stock becomes visible early.
Commerce Platform Integration
Connecting your commerce platform to the wider business stack, including ERP, CRM, marketing automation, accounting, customer support and analytics, so customer, product and financial data stays consistent.
E-Commerce Optimization
Continuous improvement of an existing online store's revenue: site speed, product discovery, product page content, checkout conversion and average order value, driven by data and controlled experiments.
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Questions & answers
Questions about Subscription Commerce
Cannot find what you need? Our team responds to technical and commercial questions within one business day.
Ask a questionYes. UPI AutoPay lets customers approve a recurring mandate in their UPI app, and renewals are debited automatically with advance notification, subject to RBI rules on amounts and authentication.
Easy skip and pause options, flexible frequency, product swaps, timely reminders and understanding cancellation reasons usually help more than making cancellation difficult.
Often not. Software plans need usage metering, seat changes and proration, which billing platforms such as Chargebee handle, while product subscriptions focus on delivery scheduling.
Implementation is fixed price based on the platform, number of plan types and integrations. Billing platform fees are paid directly to the provider.
Next step
Discuss subscription commerce with Acmez
Share what you need to change, build, integrate or support. We will map the practical next step.