Cloud, Security & Operations
Managed Security Services
Ongoing security operations for organisations without a full in-house security team, combining managed detection and response, firewall and EDR management, vulnerability management and monthly security reporting.
Capability overview
What managed security services involves
Security tools only protect organisations when someone watches alerts, tunes policies, applies updates and follows up on vulnerabilities. Many mid-sized organisations own firewalls, endpoint protection and scanning tools but lack people with time and expertise to operate them well, especially outside working hours.
Managed security services provide that operational capability as a subscription. Our team monitors security alerts, investigates suspicious activity, contains threats within agreed permissions, manages firewall and endpoint policies, runs vulnerability scans and tracks remediation, and reports security posture to leadership in plain language.
Services are modular, so you can begin with the gaps that matter most and add capabilities as your security programme matures. Response permissions and escalation contacts are agreed in writing during onboarding, so analysts can act quickly at night without waiting for approvals that should have been settled in advance.
What is included
Managed security modules
Managed detection and response
Alerts from EDR, identity, email, cloud and network tools investigated and contained around the clock.
Firewall and VPN management
Policy changes, rule reviews, firmware updates and threat protection features managed through change control.
Endpoint security management
EDR coverage, policy tuning, isolation actions and unhealthy agent remediation.
Vulnerability management
Regular scanning, prioritisation, remediation tracking and verification scans.
Security reporting
Monthly reports on incidents, threats blocked, open risks, patch status and recommended investments.
How we work
How we deliver managed security services
Security onboarding
Tools, log sources, contacts, response permissions and critical assets documented.
Baseline hardening
Urgent control gaps such as missing MFA or exposed services prioritised.
Detection tuning
Alert rules and exclusions tuned during an initial observation period.
Operational service
Monitoring, investigation, containment, policy changes and vulnerability tracking delivered.
Risk review
Monthly meeting to review incidents, trends and security roadmap priorities.
Related capabilities
Related capabilities in IT Infrastructure & Managed Services
Help Desk Services
A first-line IT service desk for your employees, handling calls, chats, emails and portal requests with ticket logging, password resets, how-to guidance, triage and escalation under agreed service levels.
Remote Technical Support
Second-line remote support for laptops, desktops, mobile devices, peripherals, business software and connectivity issues, using secure remote access tools to diagnose and fix problems without site visits.
IT Support & Maintenance
Complete, practical IT support for small and mid-sized organisations, covering users, devices, office networks, Microsoft 365 or Google Workspace, backups, security basics, vendors and scheduled on-site visits.
IT Infrastructure Consulting
Independent advice on servers, storage, networks, data centres, end-user computing and hosting choices, so infrastructure investment matches business needs, risk and budget over the next refresh cycle.
Explore further
Explore connected pages
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Where this applies
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Questions & answers
Questions about Managed Security Services
Cannot find what you need? Our team responds to technical and commercial questions within one business day.
Ask a questionSecurity monitoring focuses on SIEM-based detection and alert triage. Managed security services combine detection with day-to-day management of firewalls, endpoints, vulnerabilities and security reporting.
Yes, within permissions you approve, such as isolating a laptop, disabling an account or blocking an address. More disruptive actions require your authorisation.
Not necessarily. Services can operate many existing tools. Gaps are highlighted where current tools cannot provide adequate visibility or protection.
Monthly by users, endpoints, firewalls, log sources and selected modules, with response coverage hours defined in the service agreement.
Next step
Discuss managed security services with Acmez
Share what you need to change, build, integrate or support. We will map the practical next step.