Cloud, Security & Operations
Managed Cloud Services
End-to-end responsibility for running your cloud platform on AWS, Azure or Google Cloud, including architecture guardianship, 24x7 monitoring and response, security posture, cost governance and continuous improvement.
Capability overview
What managed cloud services involves
Managed cloud services suit organisations that want the benefits of cloud without building a large internal cloud operations team. Instead of only executing administration tasks, the managed service provider takes responsibility for keeping the platform secure, available, efficient and well architected as it changes.
Our service covers round-the-clock monitoring and incident response, landing zone and guardrail maintenance, security posture management, backup and recovery checks, cost reporting and optimisation, and architecture reviews for new workloads. Engineers work through infrastructure as code so changes are reviewed and repeatable.
A named service manager leads monthly reviews and maintains a joint improvement backlog with your technology leadership. Changes flow through version-controlled infrastructure code with peer review, so every modification to production is traceable, repeatable and reversible, and your own engineers can see exactly what our team has changed at any time.
What is included
Service components
24x7 operations
Monitoring, alert response, incident management and escalation for production cloud workloads.
Platform governance
Landing zone, account structure, policies, tagging and identity standards maintained as the estate grows.
Security posture management
Continuous configuration checks, vulnerability tracking and remediation of cloud security findings.
FinOps reporting
Monthly cost allocation, anomaly detection, commitment utilisation and optimisation recommendations.
Architecture and change support
Review and deployment support for new workloads through infrastructure as code pipelines.
How we work
How we deliver managed cloud services
Platform assessment
Architecture, security, operations, cost and documentation reviewed against best practice.
Remediation plan
Critical risks resolved before steady-state service begins.
Operational onboarding
Monitoring, runbooks, access, escalation and ticketing integrated.
Managed operation
Daily operations, incidents, changes and security findings handled against service levels.
Quarterly well-architected review
Platform reassessed and improvement priorities agreed.
Related capabilities
Related capabilities in IT Infrastructure & Managed Services
Managed Infrastructure Services
Managed Infrastructure Services within our it infrastructure & managed services services, scoped after a short discovery conversation.
Managed Security Services
Ongoing security operations for organisations without a full in-house security team, combining managed detection and response, firewall and EDR management, vulnerability management and monthly security reporting.
Help Desk Services
A first-line IT service desk for your employees, handling calls, chats, emails and portal requests with ticket logging, password resets, how-to guidance, triage and escalation under agreed service levels.
Remote Technical Support
Second-line remote support for laptops, desktops, mobile devices, peripherals, business software and connectivity issues, using secure remote access tools to diagnose and fix problems without site visits.
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Questions & answers
Questions about Managed Cloud Services
Cannot find what you need? Our team responds to technical and commercial questions within one business day.
Ask a questionCloud infrastructure management covers routine administration tasks. Managed cloud services take broader accountability for architecture health, round-the-clock operations, security posture and cost governance of the whole platform.
Yes. Accounts, subscriptions, data and billing relationships remain yours. Access for our engineers is granted through your identity controls and can be revoked.
Yes. Application monitoring and support can be added, with responsibilities for code-level fixes agreed with your development teams or vendors.
A monthly fee based on environments, workloads, coverage hours and service levels, independent of your cloud consumption bill.
Next step
Discuss managed cloud services with Acmez
Share what you need to change, build, integrate or support. We will map the practical next step.