Text Classification

Text classification automatically organizes unstructured text files, emails, support tickets and messages into defined categories. We build multi-class and multi-label text classification models using fine-tuned BERT transformers, FastText and TF-IDF classifiers.

We automate incoming customer service ticket routing, spam detection, legal document tagging and product feedback categorization.

Our text classifiers process thousands of text documents per second, dramatically reducing manual document sorting and response routing delays.

During the text classification engagement, our specialists work closely with your technical leads to establish tailored operational workflows, automated validation controls and clear deliverables for support ticket auto-categorization & routing and incoming corporate email intent classification. From initial taxonomy & dataset definition through to data preprocessing & vectorization, we embed continuous telemetry monitoring, structured documentation and risk mitigation rules tailored specifically for your organization's text classification goals and legal & regulatory document tagging requirements.