Cloud, Security & Operations
Incident Response
Help when a security incident happens, from containment and forensic investigation to recovery and regulator notification, plus the plans and exercises that prepare you before it does.
Capability overview
What incident response involves
When ransomware encrypts servers or an attacker is found in email accounts, the first hours decide how bad the outcome is. Incident response brings experienced responders who contain the attack, preserve evidence, find the root cause and help restore operations safely.
Our approach follows the NIST SP 800-61 incident handling lifecycle. In India, CERT-In directions require many cyber incidents to be reported within six hours of noticing them, so regulatory notification is built into the plan, not left until recovery is complete.
What is included
Services before and during an incident
Emergency response
Remote triage, containment steps such as isolating hosts and disabling compromised accounts, and on-site support where needed.
Forensic investigation
Disk, memory and log evidence collected with chain of custody, and the attacker's entry point, actions and data access reconstructed.
Incident response plan
A practical plan with roles, decision authority, contact lists, communication templates and playbooks for ransomware, email compromise and data leaks.
Tabletop exercises
Facilitated scenario sessions for leadership and technical teams that test decisions under pressure and expose gaps in the plan.
How we work
How we deliver incident response
Triage call
Situation assessed within hours of contact, immediate containment advice given and evidence preservation started.
Containment
Attacker access cut off in a coordinated way so they cannot react and cause further damage.
Investigation
Scope of compromise established, including which systems and data were affected, to inform notification decisions.
Eradication and recovery
Persistence removed, credentials reset and systems restored from verified clean backups in priority order.
Lessons learned
A written post-incident report with root cause, timeline and specific improvements, reviewed with leadership.
Related capabilities
Related capabilities in Cybersecurity
Governance, Risk & Compliance
The policies, risk registers, control frameworks and evidence processes that let you prove security and privacy obligations are met, from ISO 27001 and SOC 2 to the DPDP Act and sector regulators.
Cybersecurity Consulting
Independent security advice for leadership teams: where the real exposure sits, which controls to fund first, and how to run a security programme that fits the size of the organisation.
Security Architecture
Design of the security controls built into your systems: identity, network segmentation, encryption, logging and trust boundaries, documented so engineering teams can build to them.
Security Assessment & Auditing
Structured audits of your security controls against a named standard such as ISO/IEC 27001, the CIS Controls or sector regulations, with evidence-backed findings and a remediation plan.
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Questions & answers
Questions about Incident Response
Cannot find what you need? Our team responds to technical and commercial questions within one business day.
Ask a questionDo not power off affected systems or wipe them, as this destroys evidence. Disconnect them from the network, preserve logs, and call your incident response contact immediately.
A retainer agreement signed in advance, so contracts, access and contacts are ready and response starts within an agreed time. Unused hours can often be spent on plans or exercises.
We do not pay or negotiate ransoms. We focus on containment, recovery from backups and investigation, and can connect you with legal counsel and law enforcement for those decisions.
Yes, as early as possible. Many policies require notification within a short window and may specify approved response firms, so check your policy terms before engaging anyone else where time allows.
Next step
Discuss incident response with Acmez
Share what you need to change, build, integrate or support. We will map the practical next step.