AI, Data & Intelligence
Enterprise Knowledge Assistants
An internal assistant that answers employees' questions about policies, procedures, products and past work in Microsoft Teams, Slack or the intranet, with cited sources and respect for document permissions.
Capability overview
What enterprise knowledge assistants involves
Employees lose hours hunting through intranets, shared drives and old email threads for answers that already exist: the travel policy limit, the latest pricing approval matrix, the steps for onboarding a new vendor. A knowledge assistant lets them ask in plain language where they already work and get an answer with a link to the source.
The assistant is only as good as the content behind it, so rollout includes identifying authoritative sources, retiring outdated copies and assigning content owners. Answers show citations and last-updated dates, and questions the assistant cannot answer are logged so owners can fill the gaps.
What is included
What the assistant covers
Workplace channels
Available in Microsoft Teams, Slack, the intranet or a browser extension, using single sign-on so employees never log in separately.
Source connectors
SharePoint, Confluence, Google Drive, ServiceNow knowledge bases and HR portals connected with incremental sync.
Department knowledge spaces
HR, IT, finance, legal and sales content kept in separate spaces with their own owners, tone and escalation contacts.
Unanswered question loop
Questions without a confident answer collected, grouped and sent to content owners as a to-do list for missing documentation.
Usage insights
Reporting on top questions, answer ratings and deflected helpdesk tickets by department.
How we work
How we deliver enterprise knowledge assistants
Knowledge inventory
Sources identified per department, with duplicates and outdated documents flagged for owners.
Pilot department
One department, often HR or IT support, launched first because its questions are frequent and well documented.
Answer quality review
Content owners review a sample of answers each week during the pilot and correct source documents.
Department expansion
Further departments onboarded with their own sources, owners and escalation routes.
Content governance
Review dates and ownership rules keep source documents current as policies change.
Related capabilities
Related capabilities in Generative AI & LLM Engineering
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Purpose-built AI assistants for a specific role or team, such as underwriters, relationship managers or field engineers, that combine your data, tools and procedures in ways off-the-shelf assistants cannot.
AI Copilots
AI copilots embedded inside your own software product or internal platform, helping your users complete tasks in context, with features designed, priced and governed as part of the product.
LLM-Powered Agents
LLM-Powered Agents within our generative ai & llm engineering services, scoped after a short discovery conversation.
Prompt Engineering
Systematic design, testing and versioning of the instructions that drive language model behaviour, so outputs are accurate, consistently formatted and stable when models or inputs change.
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Where this applies
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Questions & answers
Questions about Enterprise Knowledge Assistants
Cannot find what you need? Our team responds to technical and commercial questions within one business day.
Ask a questionNo. The assistant checks each user's permissions in the source systems and only answers from content that person can already open.
Copilot works across a user's own mail, meetings and files. A knowledge assistant is curated around authoritative company sources with owners, reviewed answers and department-specific behaviour. Some organisations use both.
The pilot quickly shows where content is missing or contradictory. Many clients find the unanswered question log is the most practical way they have had to prioritise documentation work.
The pilot department is a fixed-price project. Each additional department is quoted as a smaller phase, and hosting, support and model usage can be covered by a monthly service.
Next step
Discuss enterprise knowledge assistants with Acmez
Share what you need to change, build, integrate or support. We will map the practical next step.