AI, Data & Intelligence
AI Assistants
Rollout and governance of ready-made workplace AI assistants such as Microsoft 365 Copilot, Gemini for Google Workspace and ChatGPT Enterprise, so licences turn into real productivity rather than idle seats.
Capability overview
What ai assistants involves
Workplace AI assistants are bought by the thousand seats, yet many organisations find usage falling after the first month. The reasons are predictable: employees are not shown how the assistant helps in their own role, oversharing in SharePoint or Drive makes security teams nervous, and nobody measures whether time is actually saved.
We prepare the environment before rollout, especially permissions, because assistants can surface any document a user technically has access to. We then run role-based pilots, build prompt libraries for common tasks, and track adoption through the admin analytics each platform provides.
What is included
What a rollout includes
Readiness assessment
Licensing, identity, data classification and sharing settings reviewed against the assistant's requirements and your security policies.
Oversharing remediation
Sites, folders and links open to everyone identified and tightened, with sensitivity labels applied to confidential content.
Role-based pilots
Pilot groups from functions such as finance, sales and HR test the assistant on their real tasks and report where it helps or fails.
Prompt libraries and training
Short, task-focused training and shared prompt examples for meeting summaries, drafting, analysis and research in each role.
Adoption measurement
Usage analytics combined with pulse surveys to estimate time saved and decide where licences should be reallocated.
How we work
How we deliver ai assistants
Security readiness
Permissions and data protection gaps closed before assistants are switched on for anyone beyond IT.
Pilot selection
Fifty to a few hundred users chosen across roles with heavy document, email and meeting workloads.
Pilot operation
Six to eight weeks of guided use with weekly office hours and a feedback channel.
Business case check
Pilot results used to decide which roles justify licences and what further enablement is needed.
Wider rollout
Licences extended in waves with champions in each department and adoption reviewed monthly.
Related capabilities
Related capabilities in Artificial Intelligence
AI Agents
AI agents that complete defined tasks by calling your systems, such as updating a CRM record, triaging a ticket or reconciling a payment, with strict permissions, audit logs and human approval where it matters.
Agentic AI Systems
Multi-agent and long-running AI workflows that plan, delegate and coordinate across several systems and teams, with orchestration, shared state, checkpoints and governance designed for production.
Conversational AI
Customer-facing chat and voice assistants on your website, app, WhatsApp and phone lines that resolve common requests, speak your customers' languages and hand over to people with full context.
Enterprise AI Integration
Connecting AI capabilities into the systems your organisation already runs, such as ERP, CRM, ITSM, document management and collaboration tools, with identity, permissions and audit carried through.
Explore further
Explore connected pages
Related services
Related solutions
Digital Transformation Solutions
Business and application solutions that modernise how work gets done. Acmez shapes digital…
Custom Business Solutions
Business and application solutions that modernise how work gets done. Acmez shapes custom…
Enterprise Application Solutions
Business and application solutions that modernise how work gets done. Acmez shapes enterprise…
Enterprise Integration Solutions
Cloud, security, integration, modernization and platform engineering solutions. Acmez shapes…
Where this applies
Healthcare & Life Sciences
Technology systems for regulated environments where privacy, auditability and continuity…
Manufacturing & Industrial
Connected operations, asset, field, supply chain and industrial platforms for complex operating…
Banking, Financial Services & Insurance
Technology systems for regulated environments where privacy, auditability and continuity…
E-Commerce
Digital platforms for customer experience, operations, commerce, content, marketing and service…
Questions & answers
Questions about AI Assistants
Cannot find what you need? Our team responds to technical and commercial questions within one business day.
Ask a questionIt respects existing permissions, which is exactly the risk: if files are shared too broadly today, the assistant makes them easier to find. That is why permission cleanup comes before rollout.
This service deploys commercial assistants built into tools your staff already use. A custom assistant is built when you need specialised knowledge, workflows or integrations those products cannot provide.
Usually the one tied to your productivity suite, since it can reach mail, calendars and documents natively. Microsoft-centric organisations typically choose Microsoft 365 Copilot and Google Workspace users choose Gemini.
Readiness assessment and pilot support are fixed-price phases. Licences are purchased from the vendor or your reseller and are not part of our fees.
Next step
Discuss ai assistants with Acmez
Share what you need to change, build, integrate or support. We will map the practical next step.